This Privacy Policy describes how juce.co.za (the “Site”, “Juce Fragrances,” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@juce.co.za.
In addition, in respect of South Africa, we confirm that Juce Fragrances has appointed an Information Officer who should be copied in your correspondence. The Information Officer’s details are currently as follows:
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or when you create an account or make a purchase, such as your Instagram and Facebook handles, and any publicly available information from those profiles. The additional usage and analysis of this data, in combination with your purchase history and behavior on the Site, helps us tailor our marketing efforts and improve service delivery. In this Privacy Policy, we refer to any information about an identifiable, natural person, which now also includes your social media handles and associated data, as "Personal Information". The specific types and sources of Personal Information we collect include, but are not limited to:
Device Information: Includes the version of your web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interaction with the site.
Order Information: Includes name, billing address, shipping address, payment information, email address, and phone number.
Social Media Information: Includes Instagram and Facebook handles, and any publicly accessible profile information.
Customer support information: Includes order history, name, shipping address, email address, phone number, browsing habits, and product interest.
We use your Personal Information for the following purposes:
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. Examples include
We may use your Personal Information to provide you with targeted advertisements or marketing communications which we believe may be of interest to you. This may involve using your Personal Information and inferred data obtained through AI technology to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Here are the specifics of how we handle your information in our advertising efforts:
Data Analytics: We use advanced artificial intelligence (AI) technologies to analyze your interactions with our site and deduce characteristics, preferences and interests. This may include analyzing your browsing patterns, purchase history, and communications to infer preferences that help us better understand your interests and needs. Such inferred data helps us, and our partners deliver more personalized and relevant advertising content.
Google Analytics: We utilize Google Analytics to gain insights into how our customers interact with the Site. This service collects data such as frequency of visits, pages viewed, and interactions with ads, which is shared with us.
Advertising Partners: Information about your use of the Site, your direct inputs, as well as preferences and characteristics inferred by our AI systems, are shared with our advertising partners, including but not limited to Meta (Facebook) and TikTok. These platforms use this comprehensive data to display targeted advertisements tailored to both your explicit and inferred interests and preferences, across both our Site and other websites you visit.
Retargeting Technologies: We employ cookies and similar tracking technologies to monitor your activities and the pages you have visited. This allows us to showcase personalized ads based on your previous interactions with our website. By consenting to our cookies, you permit us to utilize these technologies to deliver content that aligns with your interests across different services and platforms.
Consent and Preferences: You can manage your preferences and opt-out of receiving targeted ads by adjusting your settings on our site and on platforms like Google, Meta, and TikTok.
The Site is not intended for use by children under the age of 18 years (or as may be applicable under local data protection laws). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with their Personal Information, please let us know and contact us at the address above to request deletion.
If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
In terms of the Protection of Personal Information Act, we may process your Personal Information one or more of the following justifiable grounds:
When you place an order through the Site, we will retain your Personal Information for our records for as long as it is strictly necessary to achieve the purpose for which it was collected or subsequently processed, unless:
You may request us to delete your Personal Information provided we do not have a justifiable ground upon which to retain it. For more information on your right of deletion, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
If we process your Personal Information in South Africa, we confirm that we do not engage in automated decision-making which results in legal consequences, or which affects you to a substantial degree, which is based solely on the basis of automated processing intended to provide a profile of you, unless the decision has been taken in connection with the conclusion of a contract with you and we have taken appropriate measures to protect your legitimate interests, or the decision is required by law.
With your consent by accepting our cookie policy or creating an account, we engage in profiling activities based on your browsing behavior, purchase history, and social media interactions to enhance customer experience and provide personalized offers.
In South Africa, we may be required to process your Personal Information in terms of various laws. The legislation in terms of which your Personal Information may be required to be processed includes: (i) the Income Tax Act; (ii) the Consumer Protection Act; (iii) the Financial Intelligence Centre Act; and (iv) the Value-Added Tax Act.
Our business operations extend across various countries. Consequently, your Personal Information, as a user or customer of our Site, may be located outside of South Africa under certain circumstances. When the recipient entity is not governed by laws that ensure a comparable level of protection to South Africa's data protection legislation, we do not guarantee that we can exercise control over such data.
In line with the Protection of Personal Information Act (POPIA) of South Africa, we cannot affirm the level of protection provided by the recipient entity, whether through binding corporate rules or a binding transfer agreement. As such, the transfer of your Personal Information might be subject to risks that include, but are not limited to, the possible lack of enforcement of data protection laws and regulations in recipient countries.
By continuing to use our Site and services, you acknowledge and consent to this international transfer of your Personal Information.
If we collect and process your Personal Information in South Africa, you have the right to:
If you would like to exercise these rights, please contact us through the contact information above. Further, please be aware that the contact details for the Information Regulator are (at present) as follows:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Personal Information is retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. This includes data stored in your browser cache and pulled from historical browsing behavior on our Site.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
If you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority in your jurisdiction. You can contact your local data protection authority, or our supervisory authority here:
South Africa: https://inforegulator.org.za/complaints/
Last updated: 10 April 2024