Juce Returns, Refunds, and Exchanges Policy

At Juce Fragrances, we want you to be satisfied with your purchase. However, we understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms pertaining to returning a product.

Store Credit: For unopened boxes, we offer the option to return the product for store credit if the return request is logged via our online portal within 30 days of the purchase date. The full-size sealed fragrance bottle must be in its original packaging and in unused condition (sample can be kept). Upon receipt and inspection of the product, we will issue store credit equivalent to the value of the product.

Exchanges: We understand that fragrances can be subjective and personal. Therefore, we provide free exchanges for Juce Club members. If you are not a Juce Club member, you will be responsible for the return delivery fee. To qualify for an exchange, full-size sealed fragrance bottle must be unopened, in its original packaging (sample can be kept), and the exchange request should be made via our online portal. Please note that the availability of the desired exchange item is subject to our inventory.

Limitations on Exchanges: To ensure fairness and prevent misuse of our exchange system, we reserve the right to limit the number of exchanges a customer may make. We may consider frequent and repeated exchanges as abuse of the system for free samples or other purposes. This will be determined at the sole discretion of Juce Fragrances and its employees. Customers suspected of such behaviour may be excluded from our exchange service.

Cash Refunds: We provide cash refunds only for completely unopened packages (samples included). To qualify, a return request must be initiated via our online portal within 7 days of the purchase date. Items must be returned in the original packaging, unused, and in the same condition that you received them (sample included). Once the product has been received and inspected, we will send a notification of the approval or rejection of the refund. If approved, the refund (less the return shipping fee) will be processed and a credit will be automatically applied to the original method of payment (this may take 7-14 days to reflect in your bank account).

Damaged Items: We take great care in packaging our products for delivery to ensure they reach you in perfect condition. However, in the unfortunate event of receiving a damaged item, please report it to us as soon as it is discovered. We offer cash refunds, returns or exchanges for damaged items that are reported and logged via our return portal within 7 days of receipt. To report a damaged item, please log the return via our online portal and provide a detailed description of the damage, supported with clear photos. Once we receive the damaged product and confirm the damage, a refund, store credit issuance or exchange will be processed and a credit will be automatically applied to the original method of payment.

Return Timeline: Please note that returns are processed through Pargo drop-off points, which allows for a convenient and streamlined returns process. However, due to the logistics involved, the return packages may take some time to reach us for inspection. Typically, this process can take between 7 and 10 business days from the time you drop off your return at a Pargo point. Upon receipt, we will inspect the item(s) and process your return as quickly as possible. We appreciate your patience and understanding during this process. We will keep you informed and will send a notification once your return has been processed.

Please note that this clause does not extend to minor packaging damage that does not affect the usability of the product or damage due to mishandling by the customer post-delivery.

Please note that all sale items and items purchased at reduced discounted rates are final and cannot be returned or exchanged. We appreciate your understanding and cooperation with this policy.

To initiate a return or exchange, please log into our online portal and follow the instructions. If you have any issues or questions, please reach out to our support team at support@juce.co.za.

Your satisfaction is our top priority, and we strive to make your shopping experience with us a delightful one.

These policies are subject to change at any time.

Updated: 25 July 2023