To make your mind up
Counted from the day you bought it. Start the exchange inside that window and the rest is ours to sort out.
Hassle-free exchanges
Every 50ml arrives with a 3ml of the same scent, so you never have to open the big bottle to find out. 30 days to change your mind, and the courier back to us is free.
The kit
Two bottles. Only one of them opens.
Every 50ml in the core range ships as a pair: the full size, sealed, and a 3ml of the same fragrance to actually wear. Give the sample a week - in the heat, on a long day, to bed. That is the only test that tells you anything.
If it turns out not to be yours, leave the 50ml exactly as it arrived and swap it. We send the label, we pay the courier, and the 3ml stays with you.
The three rules that decide it
The 50ml never opens
That is exactly what the 3ml is for. Once the seal is broken we cannot resell the bottle, so that one is yours to keep. A 10ml has no 3ml of its own, so the seal is the only test it gets: sealed it swaps, opened it stays with you.
Courier back to us
A prepaid label you print at home. No club, no tier, no minimum - it is the same for everyone.
How the swap works
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Ask for it
You need your order number and the email you ordered with. When the portal asks how you would like to proceed, choose Exchange.
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Print the label
We approve the request and email you a prepaid courier label. Print it and tape it to the box the 50ml arrived in.
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Hand it over
Drop it at a Pargo point near you, or have the courier collect it from your door. Either way we book it and send the label for you automatically, so there is nothing to arrange. Then it is a week or two on the road to us.
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Swap or credit
We check the seal, then send the scent you chose. If it has sold out by then, the value comes back as store credit instead.
The 3ml is yours whatever happens. We never want it back, and sending it anyway changes nothing.
What can be swapped
- A sealed 50ml from the core range The whole thing is built around it. It is the one that arrives with a 3ml of its own, so you never had to open it to know.
- The bundle (50ml + 10ml) It carries a 3ml tester of the same scent as well, so nothing in the box has to be opened to find out. It goes back as a pair, both bottles sealed. Open either one and the pair is out, and we cannot take half a bundle for a change of mind - the whole thing comes back or neither does. A damaged bottle is the exception, below.
- Anything damaged or wrong Send us photos and it is on us, whatever the date - a fault is not held to the change-of-mind window. Refund, credit or a different scent, you choose which. It is also the one time a bundle splits: if only one of the two bottles is damaged, send that one back on its own and keep the other.
- Sale and discounted items In, on the same terms as everything else: sealed, unused, inside the window. A discount does not make a sale final here.
- A 10ml on its own Sealed, yes - it swaps for another scent on the same terms as a 50ml. A 10ml does not come with a free 3ml sample, so the seal is the only test there is: once one is opened it cannot be exchanged.
- Collaborations and promotional products They do not ship with a sample, so they sit outside the swap. Sealed, one can still come back for store credit inside 30 days.
- Anything opened or used The seal is the line. Once a bottle has been sprayed we cannot resell it, so it cannot come back.
- 3ml samples Never returnable and never needed back - free ones and bought ones alike. Keep them.
When you are ready
Swap it for the one that is yours
Your order number and the email you ordered with. It takes about two minutes, and you choose a Pargo drop-off or a courier collection at the end.
Most asked questions
Can I pick the scent I want up front?
Not from this page. The portal asks what you would like instead once it has your order in front of it, and it can only offer what is in stock that day. If the one you want is not there, take the value as store credit and come back for it when it lands.
I have already opened it. Anything?
Not a return or a swap, no - the seal is the line for everyone, and that is exactly what the 3ml in the box was for. It is still worth telling us. Jennie can read what is actually in the bottle you did not get on with, point you at one you will, and if the mistake was ours she will put it right.
Who pays for the trip back?
Damaged or wrong on our side: we do, always. Swapping a sealed 50ml for another scent: we do that too, and the prepaid label is the same for everyone - no club, no tier, no minimum. Only a change of mind you want back in cash carries the return fee, which is R125 and comes off the refund. Either way a courier collection from your door costs nothing; the one thing you might spend is the trip to a Pargo point, if that is the route you pick.
Can I exchange more than once?
Usually, yes. We do cap repeated exchanges at our discretion.
How long does the whole thing take?
The request itself takes about two minutes. The answer is automatic: we check your photographs the moment you finish, it comes back in under a minute, and your label and collection are booked for you right there. From there it is only the parcel: a week or two on the road to us, we check it the same week it arrives, and the replacement goes out. We message you at every step.
Want your money back rather than another scent? That is returns and refunds. The full terms live on the returns, refunds and exchanges policy. Anything else, support@juce.co.za.